Privacy Policy

Dent Evo — Upland, CA  |  Effective Date: April 10, 2025  |  Last Updated: April 10, 2025

Dent Evo (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit dentevo.com, submit an estimate request, or communicate with us via SMS, phone, or email.

1. Information We Collect

When you request an estimate or contact us, we may collect:

• Your name and contact information (phone number, email address)
• Vehicle information (year, make, model)
• Photos of the damage you submit
• Your SMS opt-in preference and communication history
• Basic technical data (IP address, browser type, referring page) via standard web analytics

We do not collect payment card numbers or financial account information through this website.

2. How We Use Your Information

We use the information you provide solely to:

• Review your dent damage and prepare an accurate estimate
• Contact you with your estimate results via SMS, phone call, or email
• Schedule and complete your repair appointment
• Send service follow-ups if you have opted in to receive them
• Improve our website and customer experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. SMS & Text Messaging

Program Description

Dent Evo uses SMS messaging to communicate with customers about their paintless dent repair estimates and services. By opting in, you will receive transactional and service-related messages only — no spam, no third-party promotions.

What We Send

If you opt in to SMS, you may receive text messages including:

• Estimate results and follow-up questions from Joe
• Appointment confirmations and reminders
• Repair status and completion notifications
• Post-repair satisfaction follow-up
• Responses to your inbound messages

Message Frequency

Message frequency varies depending on your service interaction. You will typically receive between 1–5 messages per estimate or repair. We do not send unsolicited marketing blasts.

Message & Data Rates

Standard message and data rates from your mobile carrier may apply. Dent Evo does not charge you for SMS messages.

How to Opt Out

Reply STOP to any message at any time to opt out. You will receive one final confirmation and no further messages. Reply START at any time to re-subscribe.

Help

Reply HELP to any message for assistance, or contact us at (909) 921-1653 or [email protected].

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network.

Consent Not Required for Service

Consent to receive SMS messages is not required as a condition of purchasing or receiving any product or service from Dent Evo.

4. Voice & Phone Communication

When you submit a request and provide a phone number, you consent to be contacted by Dent Evo at that number via telephone call to discuss your estimate or service. Calls may be made using automated dialing technology or may be pre-recorded. You may request to be removed from phone follow-up at any time by telling us during the call or by contacting us in writing.

5. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Photos you submit are transmitted securely and are only accessed by Dent Evo staff for the purpose of preparing your estimate.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you would like your information deleted, contact us and we will remove it from our active records within a reasonable time, subject to any legal retention requirements.

7. Third-Party Services

Our website may use third-party tools for analytics and form processing. These services have their own privacy policies. We do not share your personal information with these providers beyond what is necessary for the basic operation of our website.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.